Ski & Snowboard Rental FAQ
How long does the equipment fitting take?
This is a tricky question because the answer largely depends on the time & season of your visit along with the size of your group. We aim to get people in and out as quickly as possible so you can get out and enjoy the slopes, but we don't ever want to sacrifice quick turn around time for your comfort & safety. In general each person takes about 10-15 minutes to fit with gear.
If your crunched for time here are a few tips to help your equipment fitting go as quickly as possible:
- Reserve at least 48 hours in advance
- Avoid PEAK pickup times. 8-9:30am & 4-6pm are our busiest times of the day. Whenever possible aim to pickup outside these hours, remember you can always pick up your rentals the day before your reservation any time after 2pm.
- Be aware of busy seasons. A Christmas ski vacation sounds ideal right? Well, it turns out a whole bunch of other people think so too! If you are planning to come to Winter Park over the winter holiday, president's day weekend or during spring break be prepared for the possibility of a little wait.
- If you are coming with a large group you don't need to wait for everyone to arrive to come in together. It's usually better to send people in to pick up their gear in smaller groups whenever possible.
How do you know what equipment I need?
Our expert technicians take into account all the information you provide us in advance and select the equipment that we feel with be the very best for you. We also measure your foot & speak with you about your experience level before fitting you with ski gear.
What if I need adjustments with my equipment?
We don’t just leave you uncomfortable, we will send a technician to the slopes to make any adjustments or we can meet you at your lodging.
What packages do you have?
We have rental skis & boards for all levels - and just about all ages. Our smallest ski boot fits 2-3 year olds and the smallest snowboard will work for a 4-5 year old! Check out our package description pages for detailed information & pricing on all of our ski & snowboard rental packages.
Do you rent helmets?
You bet we have helmets, shouldn’t everyone wear one? You can add a helmet to any rental or rent 1 on it's own for only $5.
What if I have my own boots?
Not a problem and you will save a few bucks a day from the package price. Be sure to select a “ski only” package. (Please note that we will need to inspect your boots to make sure they are compatible with our bindings)
What does the damage waiver cover?
The damage waiver is optional and it covers damage to the equipment cause by normal wear and tear while skiing. It does NOT cover negligence, theft or loss. The damage waiver can be selected at time of booking or at time of delivery.
How do I return the equipment?
All equipment is due back by shop closing on your last day of renting. Want to extend your rental? No problem, just give us a call & let us know, we can settle up when you return.
Do you rent clothing?
Yes. We realize that our guests don’t always have the proper clothing, so we rent winter coats, bibs and pants for all sizes. All rental clothing is available on a first-come-first serve basis but we have a very large inventory & rarely run out.